Privacy policy

Last updated: January 21, 2026

Daycovery operates this website and related services (the "Services") to provide you with a curated learning and shopping experience. Our Services are powered by the global commerce platform, Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

1. Consent and Legal Basis for Processing

By using our Services, you provide your explicit consent to the collection, use, and disclosure of your personal information as described in this Policy. We strive to process data from residents worldwide in compliance with applicable privacy laws in their respective jurisdictions, including but not limited to the GDPR (EU), CCPA/CPRA (USA), and PDPA (Malaysia).

2. Personal Information We Collect

We collect only the minimum information necessary to provide our Services. Our Service does not require a login or account creation process; therefore, we do not collect or store account credentials such as passwords. We collect:

  • Contact Information: Name, billing address, phone number, and email address (for order fulfillment and support).

  • Financial & Payment Information: Payment card details and transaction information. These are processed directly by our secure payment partners.

  • Transaction Information: Items viewed, cart activity, and purchase history.

  • Device & Usage Information: IP address, browser type, and interaction data collected via cookies and similar technologies.

  • Chat logs: Interaction and conversation data generated between the user and WhatsApp service accounts.

3. How We Use Your Personal Information

We use your information strictly for the performance of our contract with you and to maintain service integrity:

  • Service Fulfillment: Processing payments, confirming orders, and providing customer support.

  • Service Improvement: Part of chat logs (e.g., messages flagged as a suggestion or submitted to the support channel) are used to research future service features, new products, and better user experiences.

  • Security & Fraud Prevention: Detecting fraudulent transactions and protecting our Services from malicious activity.

  • AI Service Enhancement: Analyzing chat logs and interaction data from the AI Tutor to improve response accuracy, enhance conversation quality, and provide personalized learning experiences. (No data is used for AI training)

4. Disclosure of Personal Information to Third Parties

We disclose personal information to essential third-party service providers to operate our business.

  • Payment Processing: To ensure secure transactions, your payment data is shared with our trusted global payment processors: PayPal and Eximbay. All payment information is handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard).

  • Service Infrastructure: We share data with Shopify to host our store and manage order data.

  • AI Conversation: Since AI Tutor uses Google's AI model, chat logs for generating AI responses are shared with Google.

  • No Sale of Data: We do not sell your personal information for monetary compensation.

5. Your Rights and Choices

Depending on your country of residence, you may have the following rights regarding your personal information:

  • Right to Access & Portability: Request a copy of the data we hold about you.

  • Right to Correction & Deletion: Request that we update inaccurate info or delete your data.

  • Right to Object/Restrict: Request that we stop or limit certain data processing.

  • Right to Withdraw Consent: Withdraw your consent for data processing at any time. To exercise these rights, please contact us at daycovery@pinover.net.

6. Data Security and Retention

We implement industry-standard security measures, though no method of transmission over the internet is 100% secure. We retain your personal information only for as long as necessary to provide the Services, or for up to 7 years to comply with international tax, accounting, and legal record-keeping obligations.

7. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority in their jurisdiction.

8. International Transfers and Data Protection

Since Daycovery provides services globally, your information will be transferred to and processed in countries including the Republic of Korea (HQ), Canada, and the USA (Shopify Infrastructure).

  • Necessity of Transfer: These international transfers are essential for the performance of our contract with you, including order processing and AI-powered coaching.

  • Safeguards: We utilize Standard Contractual Clauses (SCCs) and robust encryption technologies to ensure your data receives a level of protection equivalent to that of your home jurisdiction. By using the Services, you acknowledge and consent to these international data transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or global regulatory requirements. Any revised version will be effective as of the "Last updated" date.

10. Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

  • Email: support@daycovery.net

  • Address: 2F, 28-11 Gangnam-daero 6-gil, Seocho-gu, Seoul, 06788, Republic of Korea