Refund policy

Last updated: January 21, 2026

1. 7-Day Money-Back Guarantee

At Daycovery, we want you to be fully satisfied with your learning experience. We offer a 7-day money-back guarantee for all lesson purchases (e.g., 1-Year lesson).

  • Eligibility Window: You must submit your refund request within 168 hours (7 days) from the exact time of your purchase.

  • Usage Limit: To be eligible for a full refund, you must have accessed fewer than 7 daily contents. This ensures the fairness of our service as a digital content provider while giving you enough time to experience our curriculum.

2. Digital Content & Commencement of Service

By purchasing a lesson, you expressly consent to the immediate delivery of digital content via WhatsApp.

  • Performance of Service: Our product is a unified educational service. The performance of the service is considered to have commenced immediately upon the delivery of the first daily content or the granting of AI Tutor access.

  • For EU/UK Users: According to the EU Consumer Rights Directive, the standard 14-day right of withdrawal for digital services expires once the performance begins with your prior express consent. By agreeing to these terms, you acknowledge that you waive your 14-day withdrawal right in exchange for our voluntary 7-day money-back guarantee.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Requests made after the 168-hour (7-day) window has passed.

  • Accounts that have accessed 7 or more daily contents.

  • Abuse of the refund policy (e.g., multiple purchases and refund requests by the same user).

4. Partial Refunds and Service Disruption

  • Customer-Initiated: Since our service provides a fixed-term lesson with ongoing infrastructure costs, no partial refunds will be issued for any unused period after the 7-day guarantee window has expired.

  • Provider-Initiated: In the unlikely event that Daycovery is permanently unable to provide the Services due to our internal technical failures or business discontinuation, we will issue a pro-rated refund for the remaining unused portion of your lesson.

  • Exclusions: Pro-rated refunds do not apply to temporary maintenance, scheduled downtime, or service disruptions caused by third-party platforms (e.g., WhatsApp/Meta outages, network issues).

5. How to Request a Refund

To request a refund, please contact us with the lesson information you purchased:

  • Email: support@daycovery.net

  • WhatsApp: Customer Support Channel

  • Processing Time: Approved refunds will be processed within 5-10 business days, depending on your financial institution’s policies.